Frequently Asked Questions
What types of businesses do you work with?We work primarily with small businesses and professional offices in Boise and throughout the Treasure Valley. This includes real estate offices, construction companies, medical practices, accounting firms, and other small teams that rely on their computers and data to operate daily.
Do you only serve Boise?Our primary service area is Boise, Meridian, Eagle, Nampa, Caldwell, and the surrounding Treasure Valley. If you’re nearby and unsure, feel free to reach out and we’ll let you know if we’re a good fit.
What does managed IT actually include?Managed IT means we proactively monitor, maintain, and secure your systems instead of waiting for something to break. This typically includes security monitoring, backups, updates, maintenance, and support, all for a predictable monthly rate.
How is managed IT different from calling someone when something breaks?Traditional break/fix IT reacts after problems happen. Managed IT prevents problems before they cause downtime, data loss, or expensive emergencies. Most issues are handled quietly in the background before you ever notice them.
Do you offer flat-rate pricing?Yes. Our services are offered at a flat monthly rate so you know exactly what your IT costs will be each month. There are no surprise invoices for routine support or maintenance.
Is there a long-term contract?We believe in earning your business through reliability and service, not locking you into something you don’t want. We’ll clearly explain any terms up front so there are no surprises.
How is managed IT different from calling someone when something breaks?Traditional break/fix IT reacts after problems happen. Managed IT prevents problems before they cause downtime, data loss, or expensive emergencies. Most issues are handled quietly in the background before you ever notice them.
Do you offer flat-rate pricing?Yes. Our services are offered at a flat monthly rate so you know exactly what your IT costs will be each month. There are no surprise invoices for routine support or maintenance.
Is there a long-term contract?We believe in earning your business through reliability and service, not locking you into something you don’t want. We’ll clearly explain any terms up front so there are no surprises.
What happens if something critical goes wrong?We prioritize issues based on severity. Critical problems receive a response within two hours, while standard requests are handled within 24 hours. Our goal is to minimize downtime and keep your business running.
Do you help with cybersecurity?Yes. Security is a core part of our service. We monitor for threats, apply security updates, and help protect your systems and data from common attacks that target small businesses.
Are backups included?Yes. We provide cloud-based backups along with monitoring and reporting to ensure your data is protected and recoverable if something fails or is accidentally deleted.
Still have questions? Reach out and we’ll be happy to walk you through your options.
Can you work with our existing computers and software?In most cases, yes. We assess your current setup and make recommendations only when necessary. Our goal is to improve reliability and security without forcing unnecessary upgrades.
How do we get started?The first step is a short conversation to understand your business and your current IT setup. From there, we’ll recommend a solution that fits your needs and explain everything clearly before moving forward.